We are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services.
1. Who We Are
This privacy policy applies to all users of our website and services.
2. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, postal address.
- Technical Data: IP address, browser type, operating system, pages visited.
- Usage Data: How you interact with our website, services used, preferences.
- Communication Data: Information provided through contact forms or emails.
3. How We Use Your Information
We use your data to:
- Respond to your enquiries and provide customer support.
- Process service requests or appointments.
- Improve our website functionality and user experience.
- Send occasional marketing communications (if you opt-in).
- Comply with legal obligations.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Consent – when you give us permission (e.g., to send newsletters).
- Contract – to fulfil our obligations in providing you with services.
- Legitimate Interest – to improve our business and website performance.
- Legal Obligation – to comply with applicable laws and regulations.
5. Data Sharing
We do not sell or trade your personal data. We may share your data with:
- Service providers working on our behalf (e.g., web hosting, payment processing).
- Government authorities if required by law.
- Professional advisers for compliance or business operations.
6. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
7. Your Rights Under GDPR
You have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Object to processing or request data portability.
- Withdraw consent at any time (where applicable).
- Lodge a complaint with the UK Information Commissioner’s Office (ICO).
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
9. Cookies
Our website uses cookies to improve user experience and analyse traffic. You can manage or disable cookies through your browser settings. For more details, see our [Cookie Policy].
10. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Sparrows Solar Ltd
Email: info@sparrowssolar.co.uk